Delivery and Postage FAQ

1. UK Royal Mail Standard Postage - fixed fee of £1.25. (UK mainland, Northern Ireland and the Channel Isles)
   • Dispatched within 48 hours.
   • Royal Mail estimate delivery within 3-7 working days.
2. UK Express Postage (Monday to Friday only)
   • 1st Class postage - dispatched within 24 hours. Royal Mail estimates 1-3 working days for delivery.
   • 1st Class recorded postage - dispatched within 24 hours. Royal Mail estimates 1-3 working days for delivery and a signature is required upon delivery.
   • (sorry currently suspended due to local postal issues)  Special postage - order placed before 12pm are shipped out the same day, thereafter the next working day. No SATURDAY deliveries are made. Order sent out Monday - Thursday will be delivered the next working day by 1pm. A signature is required upon delivery. Orders place on a Thursday will be sent out 1st Class Recorded delivery with no postage refund, as this is the quickest delivery option. Orders placed on a Friday will be delivered by 12pm on the following Monday.
3. Airmail postage to Southern Ireland and Europe is £9.25.  All orders made to countries outside the UK are sent by recorded delivery airmail. You may have to pay any local sales taxes that apply. We cannot mark parcels as 'gift'.

IMPORTANT NOTICE:
For Standard Delivery (Second Class) and Express Delivery (First Class) Royal Mail's terms and conditions state that it can take up to 15 days for delivery.  The delivery times shown on their website and our website are "estimated" delivery times.  Consequently, we are unable to guarantee that your order will be delivered according to the "estimated" delivery times.  Therefore we are only able to query any late deliveries after this 15 day period.  If your order has not arrived after 15 days of receiving your dispatch email from us, please contact us so that we can initiate a claim with Royal Mail.  Should you require your goods by a specific date, please ensure that you are happy with the Postage Method that you have selected at Checkout as we cannot be responsible if your package does not arrive in time for your specific date or for the length of time Royal Mail takes to deliver your package.  If you wish to return goods that have arrived too late, please ensure that your read our Returns Policy before returning any goods.  If you are no sure which Postage Method to select, please contact us for help.